Patient FAQs

Is smoking allowed at North West Private Hospital?

Smoking is prohibited on North West Private Hospital grounds, and a five metre buffer beyond our boundary. This applies to all patients, visitors and staff at all times and includes all smoking products including regular cigarettes and e-cigarettes.

On admission, patients are offered nicotine replacement therapy.

What mental health services does the hospital provide?

Our voluntary mental health services include:

• Adult psychiatry
• Specialised inpatient therapy programs
• Veterans and emergency services mental health
• Broad range of day programs to provide ongoing support

How do I arrange admission?

A referral is required from your GP or treating Doctor, to a Psychiatrist with admitting rights to North West Private Hospital. Our Admissions and Assessment Coordinator will conduct an over-the-phone assessment and get your health fund details. Following assessment and health fund check, we will discuss your case with one of our treating private Psychiatrists. Following approval, we will contact you to arrange admission.

Do I need a letter of referral from my doctor?

Yes, you will need a referral from your treating doctor or specialist.

Can I enrol in a day program if I haven’t had an inpatient admission?

Yes, you can. To access our day programs, please ask your GP or health professional for a referral to a Psychiatrist with admitting rights to North West Private Hospital. Otherwise, please speak to your treating Psychiatrist, who will recommend a program suitable for you. Our staff will conduct a health fund check and confirm any out-of-pocket expenses.

Can I bring my mobile phone?

Yes, however please turn off your mobile phone when participating in group activities.

Can I bring my pillow and photos of family and friends?

Yes, you can bring personal items particularly if they will help you feel more comfortable.

Will my private health insurance cover me?

This depends on the individual private health insurance cover you have with your insurance provider. Our Admissions and Assessment Coordinator will check your level of cover with your insurance provider. We will advise you of any potential out-of-pocket expenses you will need to pay.

If I don’t have private health insurance can I still be admitted?

Our hospital accepts patients who can self fund their admission. The Admissions and Assessment Coordinator will be able to arrange an estimate of expenses for you. There are also options to access your superannuation under certain conditions to fund health care. Please visit My Super Care

Can I have a private room?

Yes, North West Private Hospital offers single rooms with an ensuite bathroom.

Can I have visitors?

Yes see visiting hours.

Can a family member join me for a meal?

Yes, please arrange meals well in advance, with menu selections made the day before the meal is required.

Are snacks and refreshments available?

Yes, you can purchase snacks and refreshments in the common areas from dispensing machines.

Coffee, tea and fresh fruit for patients, staff and visitors are available in our lounge facilities. We also have an onsite café located near reception.

What happens while I am a patient?

We provide active treatment with individual and group programs. You will be encouraged to participate in group therapy sessions and one-on-one appointments with your Psychiatrist. This all forms an important part of treatment, for you to explore emotional and behavioural patterns, and learn more about your disorder.

Can I be transferred to North West Private Hospital if I am admitted to a mental health unit at a public hospital?

Yes, you can.

You can request that your treating team make contact with our Admissions and Assessment Coordinator to determine your suitability for transfer.