Inpatient Admissions
As an inpatient, it is important that you are familiar with our processes and information provided. There are specific tasks you need to attend to so that your stay runs smoothly.
How do I get Admitted?
Ask your Doctor or Specialist to refer you to North West Private Hospital.
Referral must be to a Psychiatrist with admission rights to the hospital.
We specialise in assessing and treating mental health disorders and the exacerbation of pre-existing disorders.
Please contact us via calling 6432 6002 or emailing [email protected] to discuss your suitability and eligibility for admission.
We will confirm your admission date and allocate a Psychiatrist if you don’t already have a treating Psychiatrist at the Hospital. This Psychiatrist will be responsible for overseeing your treatment.
Costs and Insurance Cover
We will contact your insurer (health fund, Workers Compensation insurer or other) to confirm exactly what costs will be covered, and what out-of-pocket expenses are to be paid.
If you have an excess or co-payment with your health insurance, you will be required to pay this at the time of admission.
Self-funded patients will be required to pay at the time of admission. Generally we ask for 10 days up front plus Doctor fees.
Please contact our Admissions and Assessment team on 03 6432 6002 who will arrange for an estimate of expenses to be provided.
For further information, please refer to:
What do I bring to Hospital?
Please bring the following items with you to hospital:
- Letter of referral from your treating Doctor or Specialist, unless this has already been sent to the hospital
- All medications you are currently prescribed and any repeat prescriptions
- Medicare and private health insurance cards
- Health care cards and pharmacy safety net details
- Casual comfortable day clothes
- Comfortable footwear
- Clothing and footwear suitable for exercise and walks
- Nightwear (for inpatients)
- Personal toiletries
- Own vehicle (if permitted)
- Spectacles, contact lenses, hearing aids and dentures
- Small amount of cash for sundry items
For all electrical appliances (if essential), please advise hospital staff on arrival as they must be tested by the hospital Maintenance Department for safety reasons.
Our Admissions and Assessment coordinator will advise you of any other requirements, prior to admission.
On Arrival
On the day of your admission, ensure you arrive at the hospital at the time designated by the Admissions and Assessment Coordinator. On arrival, please register at reception so our administration staff can confirm your personal details, sign the hospital paperwork and admission forms.
Our Nursing staff will then show you to your room, and an orientation of the hospital ward will be provided.
The hospital doesn't accept responsibility for security of your possessions, including jewellery, watches and money. We ask that you arrange for valuables to be taken home.
When admitted, you will be under the care of a treating Psychiatrist who will see you throughout your admission. An experienced team of Nursing and Allied Health professionals will also support you.
All patients have a comprehensive psychiatric, medical and nursing assessment. Assessments assist us to formulate diagnostic and treatment plans to get the best individual patient outcome.
After an assessment, you will join our inpatient therapy program. Our hospital offers evidence-based treatment for anxiety, depression, bipolar disorder, PTSD and a range of needs and diagnoses.
Your Room and Meals
Please refer to the Your Stay section for more information about our private rooms onsite meal service.
Patient Feedback
We value your feedback at North West Private Hospital. Whether you want to pass on a compliment or provide feedback to help improve our service, we encourage you to:
- Speak with your Nurse
- Ask to speak with the Unit Manager
- Complete our post-discharge Patient Experience Survey (this will be emailed to you)
For more information, refer to Your Rights.
Discharge
Our discharge planning starts when you arrive at hospital. This helps to discuss and plan for your needs, after your hospital stay.
We ask that you vacate your room by 10:00am, so that we can prepare for our next patient. You may stay and complete the inpatient group therapy programs before going home.
Please check with your Nurse before leaving to collect your medications and prescriptions, and to confirm any follow up appointments you may have. Upon discharge, you will have the option of continued care with the same Psychiatrist.