Inpatient Admissions

Philosophy of Care

The clinic’s aim is to provide patient centred care focusing on creating a therapeutic environment where there is trust; respect; dignity; diversity; empathy; compassion; tolerance and safety. We aim to be collaborative and focus on shared decision making with our patients which promotes adherence to the four ethical principles:  Better equity of care  Improved attitudes to treatment  Reduction of stigma  Alignment of treatment with the personal values of our patients. We use the recovery model of care as the corner stone of our approach which focuses on a deeply personal and unique process of enabling each patient who comes into our clinic to work towards living a more satisfying, hopeful and contributing life, even with the limitations caused by their mental disorder. Procedure All

Admission Process

All patients will undergo an admission assessment which will include:

i. Rationale for admission

ii. Patient’s expected outcomes from the inpatient stay

iii. Information of the group programme and therapies offered

iv. Clinical Risk assessment

v. Mental state examination

vi. Baseline psychometric scales

vii. Starting a collaborative care plan

viii. Discharge planning at the point of admission

ix. Patient's rights and responsibilities

x. An invitation to include family or carers where appropriate and at the patient's prerogative.

We are a 12 bed Trauma Recovery Clinic. During your stay a full multidisciplinary team will work together to support you on your recovery journey, which includes our Psychiatrist, ward doctor, nurses and therapy team, who all have a crucial role in delivering your care. As such, we are committed to providing you with the highest quality care, tailored to meet your individual needs, in a supportive environment that promotes your healing.

We understand that an admission can be a stressful time for our patients and their families. We have included all the information to prepare for your admission and your stay at Rivendell clinic.

If you have questions about your care or any special needs, we encourage you to contact Rivendell Clinic directly at 03 6432 6002.

Length of inpatient treatment

Our inpatient admissions are arranged to facilitate participation of the full group program that runs over a 4 week period.

Costs and Insurance Cover

We will contact your insurer (health fund, Workers Compensation insurer or other) to confirm exactly what costs will be covered, and what out-of-pocket expenses are to be paid.

Parking

If you bring your car, you will be provided with parking vouchers.

DAY ONE - ADMISSION PROCESS

Day one; or your admission day; is usually a really busy and can be an overwhelming day. Usual admission time is 10 o’clock. First you will go to the front office and fill in your admission forms. If you have an excess or co-payment with your health insurance, you will be required to pay this at the time of admission. Self-funded patients will be required to pay at the time of admission. Generally, we ask for 10 days up front plus Doctor Fees.

Once you are settled in your room, the ward doctor will come and complete a physical examination with you.

The nursing staff will then complete your admission by asking you some questions regarding your admission, complete an ECG, they will ask you for a urine sample and they will take a full set of vital signs. You will be provided with self-evaluation forms to complete, and a patient agreement form to read and sign. Later in the day, you will see the psychiatrist and go on a unit tour.

YOUR STAY

Accommodation

North West Private offers private ensuite rooms with tranquil coastal views.

Usual day routine

Routine – MONDAY TO FRIDAY

0700 - 0900 - Breakfast time. Nursing staff will come and give you your medications and take a full set of vital signs with you.

0930 - 1200 - Group in the activities room.

1200 - 1300 - Lunch break

1300 - 1500 - Second group session

1500 - onwards. You are free to take day leave if you would like. If not, staff are available if you need debrief about the content from group/emotions that have arisen.

1930 - 2100 - Nursing staff will give out medications and help you settle for sleep

Weekends : Groups in the morning – Free time in the afternoon

Leave

Day leave can be taken outside of group program times, for example from 3.30pm to 6.30pm. You will be supplied a form that will need to be signed by a staff member before you leave the unit. Usually, 1 overnight leave can be taken per admission. This needs to be arranged in advance.

Gym

Healthglo Fitness and Leisure is available to you for free during your stay with us. It offers gym equipment, a range of classes, pool and spa facilities. Healthglo gym is located a few minutes’ drive from the clinic.

Visitor information

Currently, visitors are limited to 1 person, per patient due to Covid restrictions and all visitors must wear a mask whilst in the hospital (this includes in the patients rooms). Please check with staff for any updates regarding Covid restrictions. Visiting hours are between 3-5pm.

Laundry

There is a laundry, housing a washing machine and dryer. Air dryers can be provided at your request.

No Smoking

In accordance with Tasmanian legislation, smoking is prohibited on North West Private Hospital grounds, and a five meter buffer beyond our boundary. This applies to all patients and visitors and includes all smoking products including regular cigarettes and e-cigarettes. If you would like to cease smoking, please speak to your treating team to commence nicotine replacement therapy.

What do I bring?

Please bring the following items with you to the clinic:

All medications you are currently prescribed and any repeat prescriptions – to hand over to nursing staff on admission

Medicare and private health insurance cards

Health care cards and pharmacy safety net details

Casual comfortable day clothes & comfortable footwear

Clothing and footwear suitable for exercise and walks

Nightwear

If you prefer your own pillow / doona / bedding

Personal toiletries, hairdryer, laundry detergent

A Journal

Books, magazines, crafts, hobbies

Phone, Laptop, IPad (WFI is available)

Accredited assistance dogs are also welcome, please consult with our hospital staff for such requirements.

The hospital doesn't accept responsibility for security of your possessions, including jewellery, watches and money. We ask that you arrange for valuables to be taken home.

DISCHARGE

Our discharge planning starts when you arrive at hospital. This helps to discuss and plan for your needs, after your hospital stay. During your stay, you are encouraged to discuss any concerns or issues you may have with your Psychiatrist or a member of your treating team.

Day of Discharge

We ask that you vacate your room by 9 am, so that we can prepare for our next patient.

Please check with your Nurse before leaving to collect your medications and prescriptions, and to confirm your follow up appointments.

Please report to reception to finalise any outstanding accounts you may have. Reception hours are Monday to Friday: 7:30am – 5.30pm.

We will contact your referring Doctor to advise them that you have been discharged from our hospital.

Please make a GP appointment for follow up post discharge.

PATIENT FEEDBACK

We value your feedback at North West Private Hospital. Whether you want to pass on a compliment or provide feedback to help improve our service, we encourage you to:

Speak with your Nurse

Ask to speak with the Unit Manager

Complete our post-discharge Patient Experience Survey.