Patient Feedback

Emergencies

If you are in an emergency situation, or you need immediate attention, press your call button.

Mental health inpatient survey

At the end of your inpatient hospital admission, before leaving hospital you will be asked to complete our mental health inpatient survey. By completing this short, 5 minute survey your feedback will allow us to better understand the care you received, and help us to improve the care and services we provide.

In-hospital Feedback

If you are a patient currently in hospital with a complaint or a concern, we encourage you to discuss this with your nurse or nurse unit manager.

If you have had a positive experience with one of our staff, we are interested in hearing about this also. The hospital has a staff recognition program and seeks to recognise staff who provide exceptional care and service. There are staff excellence feedback cards for patients and carers, located throughout North West Private Hospital, that can be completed and returned to the relevant manager or reception.

Consumer Focus Groups

Consumer Focus groups are facilitated on a fortnightly basis by a member of North West Private Hospital's Consumer and Carer Committee. These meetings provide another opportunity to give your feedback on our staff, services and facilities. Session times are displayed on the inpatient group program timetable.

Post-Discharge Survey

Approximately two weeks after your discharge you will be emailed a copy of our Patient Experience Survey. The feedback you provide helps us to know what we are doing well, staff we should recognise, and how we can improve our service for all patients and their visitors.

We appreciate your time to complete the survey and provide us with valuable feedback about our service.

General Feedback

For general feedback and enquiries, please Contact Us using the enquiry form provided.