Our Consumer Advisory Committee plays a key role in improving the experiences and care we provide our patients.
We engage with patients and their support network to give the Chief Executive Officer feedback about what the hospital does well and to offer suggestions for improvement. Our Consumer Advisory Committee gets feedback from:
Our suggestion box and feedback cards at the Consumer Advisory Desk and Noticeboard
Hosting committee member ‘meet and greet sessions’, advertised on the weekly inpatient group program
Ensuring that committee members are available to talk to patients
All feedback that is received is compiled and presented at North West Private Hospital’s Quality and Risk Committee meetings by a Consumer Advisory Committee member. The Quality and Risk Committee looks at the suggestions and provides a report that identifies all consumer advisory feedback as well as a response to feedback raised. This report is released several times a year with the latest version being available at the Consumer Advisory desk.
Consumers Advisors have a right to participate in the care and service that they receive. We welcome feedback, to ensure that North West Private Hospital can continually improve the services it provides to consumers and their families.